Customers in healthcare are rapidly switching to digital technologies that offer convenience in managing one’s health. Many patients still require human interaction and reach-out to health call centers via their phones. Health call center solutions include such features as a call routing system and Interactive Voice Response (IVR) system for self-service and access to healthcare information database.
Modern healthcare call centers utilize advanced software applications that make them a part of telemedicine ecosystem. Health call center solutions provide phone outreach for patients and targeted connection for specific customer groups. They include nurse advice lines, disease management programs, and marketing campaigns for health-related programs such as seminars, exercise classes, or training courses. Call centers can support physicians, suppliers, and health plans.
Healthcare call centers add value to telemedicine solutions as they impact customer satisfaction and loyalty and support such business processes as billing and collection.